Shipping policy
SHIPPING POLICY
Last updated: September 2026
At LiftAura, we want your order to arrive quickly, safely, and in perfect condition. Here's everything you need to know about how we ship.
📦 Shipping Options
We currently ship within Australia only.
| Option | Cost | Estimated Delivery |
|---|---|---|
| Free Priority Delivery | FREE | 5–9 business days |
| Premium Insured Delivery | AUD $2.95 | 5–9 business days |
Delivery estimates begin from the date of dispatch, not the date of order.
🚚 Dispatch & Processing
Orders are processed and dispatched from our Australian warehouse within 1–2 business days of payment confirmation. You'll receive a shipping confirmation email with your tracking details as soon as your order leaves us.
📍 Tracking Your Order
Once dispatched, you'll receive a tracking number via email so you can follow your parcel every step of the way. We ship with trusted Australian carriers including Australia Post, so you can track your order through their respective portals. If you haven't received your tracking details within 3 business days of ordering, please check your spam folder or contact us at hi@liftaura.com.au.
🛡️ Damaged or Lost Parcels
We take great care in packaging every LiftAura order. However, if your item arrives damaged or goes missing in transit:
- Damaged on arrival: Please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund promptly.
- Lost in transit: If your tracking shows no movement for 5+ business days, get in touch and we'll lodge an investigation with the carrier. Premium Insured Delivery orders are fully covered and we'll resolve the matter quickly.
📬 Contact Us
Have questions about your delivery? We're here to help. Email: hi@liftaura.com.au Website: liftaura.com.au